Delete household data
Unlock Parent Mode and open Privacy & Data. The app offers different actions:
- Clear a child’s watch history: removes that child’s watch events and generated reports while keeping their profile, settings and collection assignments.
- Delete a child profile: removes that profile and its related household records after parent authentication and confirmation.
- Delete all household data: resets profiles, assignments, routines, limits, favourites, reactions, history, reports and local parent setup. The app requires fresh parent authentication and confirmation.
When sync is enabled for the household, clearing history or deleting a profile also schedules eligible records for deletion from your private iCloud database. With sync off, those two actions are local-only; previously synchronized copies remain in iCloud. The full household reset separately handles cleanup for a previously synchronized household. If iCloud is unavailable or the required Apple Account is missing, cleanup can remain pending. Follow the status shown in the app and reconnect using the correct account so cleanup can finish.
Turning off sync keeps local data and does not delete previously synced records or disable sync on other devices. Uninstalling the app alone does not guarantee cloud deletion. Apple device backups are separate; manage them in your device’s iCloud settings.
There is no Whimsical server-side household account to delete. We cannot retrieve or erase private household records through our catalogue backend. For information you have emailed to us, send a privacy request from the relevant address and we will help with applicable access or deletion rights.
Household deletion does not delete technical crash reports already sent to Google Firebase or stop reporting in an already-running session. Reports saved earlier may still be uploaded later. See our crash-reporting disclosure for the information involved and Firebase’s retention period. Contact our privacy address above for requests about these records; do not include your child’s details in an initial message.
Cancel a subscription or request a refund
Deleting household data or uninstalling Whimsical does not cancel Plus. Use Apple’s subscription settings to manage renewal. For refund requests, visit Apple’s refund service. Use Restore Purchases in the app with the Apple Account that owns the purchase.
Report a content or playback concern
Stop the video if you are concerned. Send the public video title or YouTube link and a brief description to our support email. You do not need to identify your child. Whimsical cannot remove YouTube ads or guarantee the availability of a third-party video.
Read more
Our Privacy Policy explains the app’s data flows. Our Terms of Use cover subscriptions, responsibilities and third-party services.